Privacy policy

Seitz respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with Seitz.

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and purchase information

  • Account information

  • Communications you send to us

  • Trade or business information you provide when applying for or using a trade account

When you use our website, certain information may also be collected automatically, including your IP address, browser and device information, website activity, and information collected through cookies and similar technologies.

Payment information is processed by our payment providers. Seitz does not directly store complete payment card details.

How We Use Your Information

We use personal information to operate our business and provide our products and services, including to:

  • Process and fulfill orders

  • Arrange shipping, import processing, customs clearance, and delivery

  • Process payments and refunds

  • Communicate with you about orders or inquiries

  • Provide and manage customer and trade accounts

  • Prevent fraud and maintain the security of our website

  • Improve our website, products, and services

  • Comply with legal, tax, accounting, and regulatory requirements

  • Send marketing communications when you have consented to receive them or when otherwise permitted by applicable law

How We Share Information

We may share personal information with service providers when necessary to operate our business and fulfill your order. These may include Shopify, payment processors, shipping and delivery providers, customs and import service providers, warehouses, technology providers, analytics providers, and professional advisers.

These providers may process personal information on our behalf or in accordance with their own privacy policies.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction such as a merger, acquisition, or sale.

We do not sell personal information for monetary compensation.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information in connection with your use of our website and its services.

Shopify's handling of personal information is governed by its own privacy policies and applicable data protection laws.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the site, remember preferences, understand how visitors use the website, and, where applicable, support analytics and marketing.

Depending on your location, you may be able to manage certain cookie and privacy preferences through the controls provided on our website or through your browser settings.

Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you news, product information, invitations, and other updates from Seitz.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

International Data Transfers

Seitz operates internationally and uses service providers that may process personal information in countries other than the country in which you live.

Where required, appropriate safeguards are used for international transfers of personal information in accordance with applicable data protection laws.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your information, or to object to or restrict certain processing.

You may also have the right to withdraw consent where processing is based on consent.

These rights are subject to applicable law and certain exceptions.

To make a privacy request, please contact us using the contact information provided on our website.

Security

We take reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our website and products are not directed toward children, and we do not knowingly collect personal information from children except where permitted by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The current version will be published on this website.

Contact

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us through the contact information provided on our website.